How Chat Tests Work

Chat simulations in TODAY Type replicate real customer service scenarios, helping you practice typing under realistic conditions while handling customer inquiries.

What Are Chat Tests?

Chat tests simulate the experience of working as a customer service representative handling live chat conversations. Instead of just typing sample text, you:

• Read incoming customer messages
• Type appropriate responses
• Handle inquiries as they would appear in real work
• Get evaluated on speed, accuracy, and response quality

Test Configuration

Difficulty Levels

Chat tests come in three difficulty levels:

• Easy (1-2 chats) - Single customer conversations, simpler inquiries, more time between messages
• Medium (2-3 chats) - Multiple conversations, moderate complexity, standard pacing
• Hard (3-5 chats) - Maximum customers, complex issues, rapid-fire messages

Scenario Types

Chat scenarios cover various customer service situations:

• Product inquiries and information requests
• Order status and tracking questions
• Technical support issues
• Billing and account questions
• Complaints and problem resolution

How to Take a Chat Test

1. Select a test
   Navigate to the Chat Test page and choose your difficulty level and scenario type.
2. Read the scenario briefing
   Review the customer profile and situation background before starting.
3. Start the simulation
   Click Start and the first customer message will appear.
4. Type your response
   Read the customer's message, then type an appropriate response in the input field.
5. Send and continue
   Press Enter to send your message. The conversation continues until resolved.

During the Test

The Chat Interface

• Customer messages - Appear on the left side in a different color
• Your responses - Appear on the right side after you send them
• Timer - Shows elapsed time and any time limits
• Customer info - Displays the customer name and context

Responding to Customers

What Gets Measured

Chat tests evaluate multiple aspects of your performance:

Speed Metrics

• First Response Time - How quickly you start typing after a customer message
• Average Response Time - Mean time to complete each response
• Words Per Minute - Your typing speed during the test

Quality Metrics

• Typing Accuracy - Percentage of characters typed correctly
• Conversation Completion - Whether you successfully resolved the customer's issue

Test Results

After completing a chat test, you'll see:

• Overall score (combining speed and accuracy)
• WPM achieved during responses
• Accuracy percentage
• Number of messages exchanged
• Total time taken
• Comparison to your previous attempts