How Can We Help?

Words Per Minute (WPM) is calculated by dividing the total number of characters typed by 5 (the average word length), then dividing by the time in minutes. We use "net WPM" which accounts for errors by subtracting incorrect words from the total.

TODAY Type is optimized for desktop use with a physical keyboard, as typing training is most effective with proper keyboard practice. While the platform is accessible on tablets, we recommend using a desktop or laptop for the best experience.

Chat simulations present realistic customer service scenarios where you respond to simulated customer messages. Your responses are timed and evaluated for speed, accuracy, and professionalism. This helps prepare you for real-world chat-based customer interactions.

If you're part of an organization's account, your team administrator may have access to aggregate performance data and individual test results. Check with your organization's admin for details on what data is shared.

For best results, we recommend practicing 15-20 minutes daily. Consistent, shorter sessions are more effective than occasional long sessions. Our adaptive learning system adjusts to your progress and recommends appropriate exercises.

Our Starter plan includes basic typing tests and progress tracking. Professional adds advanced chat simulations, team features, and priority support. Enterprise includes custom scenarios, SSO integration, and dedicated account management. See our pricing page for details.