Managing Your Subscription - TODAY Type Help Center

TODAY Type offers various subscription plans for individuals and organizations. This guide explains how to view and manage your subscription.

For Individual Users

Individual users can access TODAY Type's core features with a free account:

Free Account Features

Unlimited typing tests
Progress tracking and statistics
Achievement system
Leaderboard participation
Multiple learning methods
AI Hybrid training

Individual accounts don't require payment for basic features.

For Organizations

Team and enterprise features require an organization subscription.

Accessing Billing

Go to Client Dashboard
Access /client/.
Click "Billing"
Select Billing from the navigation menu.

Subscription Plans

Professional Plan

Team management features
Detailed reports and analytics
Challenge creation
Email automation
Custom branding
Export capabilities

Enterprise Plan

All Professional features
Unlimited users
Advanced reporting
Priority support
Custom integrations
Dedicated account manager

Need Help Choosing?

Visit our Pricing page to compare plans in detail, or contact us to discuss your organization's needs.

Viewing Subscription Details

In the Billing section, you can see:

Current Plan Information

Plan Name - Your current subscription tier
User Limit - Maximum team members allowed
Billing Cycle - Monthly or annual billing
Next Billing Date - When your next payment is due
Amount - Cost per billing cycle

Usage Information

Active Users - Current number of team members
Available Seats - Remaining capacity

Changing Your Plan

Upgrading

To upgrade to a higher plan:

Go to Billing in your Client Dashboard
Review available plans
Select "Upgrade" on your desired plan
Confirm the change

Upgrades take effect immediately. You'll be charged a prorated amount for the remainder of your current billing cycle.

Downgrading

To downgrade to a lower plan:

Go to Billing in your Client Dashboard
Select "Change Plan"
Choose a lower tier
Confirm the change

Before Downgrading

Ensure your current user count doesn't exceed the new plan's limit. You may need to remove team members before downgrading to a plan with fewer seats.

Adding More Users

If you need more team members than your current plan allows:

Option 1: Add User Seats

Purchase additional seats within your current plan
Pay per additional user
Good for small increases

Option 2: Upgrade Plan

Move to a higher tier with more included seats
Often more cost-effective for larger increases
Includes additional features

Billing Cycles

Monthly Billing

Pay month-to-month
Flexibility to change plans
Higher monthly cost

Annual Billing

Pay for a full year upfront
Significant discount (typically 15-20%)
Best for committed organizations

Save with Annual Billing

Annual subscriptions offer the best value. Contact our sales team to discuss annual pricing for your organization.

Canceling Your Subscription

If you need to cancel your organization subscription:

Go to Billing
Access the Billing section in your Client Dashboard.
Select "Cancel Subscription"
Find the cancellation option in your plan details.
Complete the cancellation process
You may be asked for feedback on why you're leaving.

What Happens After Cancellation

Your subscription continues until the end of the current billing period
Team members retain access until that date
Data is preserved for 90 days after cancellation
You can reactivate your subscription at any time

Data Retention

After cancellation, your organization's data is retained for 90 days. You can export reports before your access ends. After 90 days, data may be permanently deleted.

Getting Help

For subscription-related questions:

Contact Options

Email - Contact us through the contact form
Enterprise customers - Reach out to your account manager directly

Common Questions

Need a custom plan for a large organization? Contact our sales team
Have billing questions? Our support team can help
Need an invoice or receipt? Available in Billing history